Global Care - Client Care Specialist
Une région à découvrir
Résumé du poste
Are you looking for an adventure? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!
As a Client Care Specialist, you will be responsible for ensuring that corporate client requests are addressed in a timely manner in accordance with client expectations. This is done by either acting as a liaison between the client and operational teams or coordinating the various services that may be necessary to meet client needs. Responsibilities include working closely with Account Managers, other departments, as well as providers, to gather and provide information to address client requests. This position involves handling requests from our diverse portfolio of international corporate clients.
What does your typical day look like?
Ensure client requests are handled effectively, efficiently and that activities are coordinated with operational teams, providers, suppliers, or other various sources as required to meet the client’s needs;
Develop strong working relationships with operational teams and Account Management while sharing feedback, knowledge, or opportunities when applicable;
Oversee claims activities and resolution while providing expected level of Customer Experience;
Provide relevant and timely updates both internally and externally;
Provide quality of service as related to role specific activities;
Escalation of complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities.
Estrie
Eastern Townships (English)
73 Queen St, Sherbrooke
Sherbrooke, J1M 0C9
Exigences et conditions
Work on a full-time position Monday through Friday between 7am and 11pm with possibility of working on week end based on business needs;
Post-Secondary Education or equivalent;
Experience in customer service;
Excellent written and oral communication skills in English. English will be used in particular to take calls from customers mainly from outside Quebec;
Additional verbal and written communication in French, Spanish, or German would be considered an asset;
Knowledge of healthcare services and medical billing practices is considered an asset;
Comfort with Microsoft suite of products and adaptable to different tools and technologies;
Excellent interpersonal skills and ability to work independently, organize work, set priorities, make important decisions and multitask.
We are excited to welcome candidates who are local to the Sherbrooke area to join our team at our office. We encourage those within the region to apply, as applications from outside the area will not be considered.
Avantages sociaux
Competitive vacation package;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as on-call doctors, on-site Bistro, and much more;
A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
Date d'affichage :
Date limite pour postuler : 24 février 2025
Pour obtenir de l'information sur la région et le territoire, contactez votre agent.e :
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