Team Leader - Claims Management Services
Une région à découvrir
Résumé du poste
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development?
As a Claims Management Team Leader, you’ll be responsible for the prompt examination and administration of claims while meeting the operation goals and objectives of Global Excel Management.
What does your typical day look like?
Oversee Claims Management Team Members;
First point of contact for employees regarding procedural and workflow issues;
Participate and provide feedback with Claims Managers regarding personnel activity concerning hiring, training, development, and evaluation of employee performance;
Assure claims processing timeframes and deliveries are adhered to;
Handle first level of disputes or complaints from clients/providers and escalate to manager when necessary;
Prepare and review daily, weekly, monthly reports;
Support and train employees on day to day operational functions
Implement process and workflow changes when required to ensure quality of work metrics are met, including but not limited to onboarding new business
Eastern Townships (English)
Exigences et conditions
What skills and training do you need?
A University degree or college diploma preferred, but not required;
Full understanding of travel insurance, insurance terminology and case management; (an asset)
Proficiency in Microsoft Office suite;
Excellent organizational skills with a strong attention to detail and good problem-solving skills;
Ability to handle sensitive and confidential information;
Show empathy, understanding and patience to customer needs and ability to deal with sensitive and stressful situations.
Avantages sociauxWe offer you
Competitive vacation package;
An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
Date d'affichage :
Date limite pour postuler : 30 avril 2023
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