Team Leader - Claims Assistance

Employeur Global Excel
Horaire Temps plein
Type d'emploi Permanent
Domaine d'emploi Assurance, finance et services financiers
Télétravail possible

Une région à découvrir

Résumé du poste

Job Description

Are you a people person with a knack for leadership? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Team Leader – Claims Assistance, you’ll lead an extended hours high performance inbound customer service team to provide claim services and support while maintaining a consistently high level of quality and customer service. Claims services offered are but not limited to opening claims files, benefit and limitation information, claims status inquiries and pre travel inquiries.

What does your typical day look like?

Develop employees through training, coaching and clear communication;
Monitor service level standards, team objectives and alignment with corporate strategic vision;
Develop and improve guidelines and processes.

Estrie - Eastern Townships (English)


Eastern Townships (English)


Exigences et conditions

What skills and training do you need?

Bachelor degree with business emphasis;
Proficiency in customer service center applications;
Five (5) years supervisory experience;
Excellent verbal and written communication skills in both French and English;
Ability to be autonomous and proactive;
An excellent knowledge of managerial principles, customer contact center metrics and Non-Medical claims and inquiries;
Highly organized with the ability to multitask;
Results driven.

Date d'affichage :

Date limite pour postuler : 30 avril 2023

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