Customer Service Representative - Claims assistance

Employeur Global Excel
Horaire Temps plein
Type d'emploi Permanent
Domaine d'emploi Assurance, finance et services financiers
Télétravail possible

Une région à découvrir

Résumé du poste

Job Description

Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative (CSR) , you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.

What are the main responsibilities?

Take inbound calls from clients
Take ownership of client complaints and advocate on behalf of both client and company
Claim openings for medical files (backend)
Claim openings for non-medical files
Assist clients in the claims process
Addressing minor complaints-Follow up with other teams as required
Explain insurance coverage by quoting correct policy benefits, exclusions and maximums

Estrie - Eastern Townships (English)


Eastern Townships (English)


Exigences et conditions

What skills and experience are we looking for?

College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
Excellent verbal and written communication skills (English and French), other languages are an asset
Customer Service oriented
Capacity to work with people in a fast-paced, team-based environment.
Must exhibit strong communication skills and professionalism.
Proficient computer skills (Microsoft Office, Internet etc.)

Avantages sociaux

We offer you

Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

Date d'affichage :

Date limite pour postuler : 30 avril 2023

Pour obtenir de l'information sur la région et le territoire, contactez votre agent.e :

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