Case Coordinator - Student position

Employeur Global Excel
Horaire Temps partiel
Type d'emploi Emploi étudiant
Domaine d'emploi Assurance, finance et services financiers
Télétravail possible

Une région à découvrir

Résumé du poste

Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.
Start date: May 1, 2023

Estrie - Eastern Townships (English)


Eastern Townships (English)


Exigences et conditions

What skills and training do you need?

A high school diploma combined with experience in customer service;
Work experience in customer service, telecommunications, or in the medical field;
Excellent verbal and written communication skills in French and English.
Any other language is considered an asset;
Proficiency in the Microsoft suite of products;
Ability to work efficiently with people in a fast-paced, team-based environment;
Good problem-solving skills;
Available days, evenings and weekends;
Show empathy, understanding, patience and attention to detail, while being professional and resourceful.

Avantages sociaux

We offer you

Three weeks of vacation;
An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;

Date d'affichage :

Date limite pour postuler : 01 avril 2023

Pour obtenir de l'information sur la région et le territoire, contactez votre agent.e :

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