Sales Support Agent, Cloud Solutions

Employeur Sherweb Inc.
Horaire Temps plein
Type d'emploi Permanent
Domaine d'emploi Vente et service à la clientèle
Télétravail possible Non

Une région à découvrir

Résumé du poste

Position: Full-time, permanent.

Start date: As soon as possible.

Here's what we do and why we do it.

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here:

Here's how you will contribute to the success of the company:

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.

Here's what your day-to-day will look like in this role:

Ensure the timely and successful delivery of Sherweb’s solutions according to customer needs and objectives;
Accompany our Customers on their journey of learning, Providing full platform training, onboarding and support to both new and existing Customers;
Collect customer feedback and identify opportunities for Sherweb to continuous improve on their product and services offering;
Provide pre- and post-sales support;
Play an important role in retaining our customers/partners by offering best in class, efficient and professional solutions as required;
A strong focus on first contact resolution and problem solving - High Sense of urgency to understand and resolve our customer’s issue;
Drive customer engagement and delight through meaningful and memorable conversations.

Eastern Townships (English)


Eastern Townships (English)

Exigences et conditions

Here's what you need to have and master to get the job:

If you have at least half, you have a great chance to receive a call from us.

Driven by helping Customers;
Take pride in resolving issues within tight timelines;
Passionate about the Customer Experience and participating in delighting them at each contact;
A natural, personable and dedicated team player;
You communicate easily both orally and in writing in French and English.

If you have these skills, you will fit right in with us.

Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your work environment).
Analytical skills - Why? Because during the execution of the sales process, your role will lead you to raise different problems, analyze them, and propose creative solutions.

Avantages sociaux

Here's what you can expect from us. Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours. This is our team philosophy. Relationships are the core of our practice not commissions. What unites our team is the sense of purpose we get from providing tools for people to work better. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Date d'affichage :

Date limite pour postuler : 07 mai 2021

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