Assistance Coordinator - Primary Assistance

Employeur Global Excel
Horaire Temps plein
Type d'emploi Permanent
Domaine d'emploi Assurance, finance et services financiers
Télétravail possible Non

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Résumé du poste

Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As an Assistance Coordinator, you’ll be working in a multilingual team and providing assistance to people during medical and non-medical emergencies.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
Open the initial claim and refer the person to the most suitable healthcare providers;
Provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
Record the interactions and transactions in the claims system and ensure a superior level of customer service.
Act as a link between various departments and our corporate clients.

Eastern Townships (English)


Eastern Townships (English)

Exigences et conditions

What skills and training do you need?

Available nights; this is a night job;
A college diploma;
Work experience in customer service, telecommunications, or in the medical field;
Excellent verbal and written communication skills in French and English. having Spanish skills in addition to the other two languages is considered a game-changing asset;
Proficiency in the Microsoft suite of products;
Ability to work efficiently with people in a fast-paced, team-based environment;
Good problem-solving skills;
Show empathy, understanding, patience and attention to detail, while being professional and resourceful;
Autonomy and ability to take initiative in complicated situations.

Date d'affichage :

Date limite pour postuler : 07 mai 2021

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