M365 Program Escalation Specialist
Une région à découvrir
Exigences et conditions
Here's what you need to have and master to get the job
If you have at least half, you have a great chance to receive a call from us.
2 to 3 years of experience in B2B customer service or technical support
3 to 5 years of experience with Office 365 or Microsoft 365 with some of the following:
Administration of Enterprise versions of Windows Server, Exchange Server, SharePoint Server, Skype for Business Server, or Lync Server.
Migration experience (progressive, failover, hybrid and IMAP).
Knowledge and experience in creating and running PowerShell scripts.
In-depth knowledge of one or more of the following products: Exchange, SharePoint, Skype for Business, Lync, Teams, Security, Azure and/or Intune.
College or university degree in IT or equivalent experience.
Microsoft certifications: MCP, MCSA, MCSE or MCITP (an asset).
Minimum 2 years of experience in technical support and/or B2B customer service.
Excellent oral and written communication skills in English.
Good knowledge of Windows applications and environments.
If you have these skills, you will fit right in with us
You have strong analytical skills and like to solve complex problems.
You apply and adapt techniques and concepts easily.
You can vulgarize complex technical nuances into easily understood terms.
You are results-oriented and performance-driven.
You are known for offering high-quality solutions to problems.
You have good communication skills and are able to provide mentoring.