Billing Agent

Employeur Sherweb Inc.
Horaire Temps plein
Type d'emploi Permanent
Domaine d'emploi Administration, comptabilité et bureautique
Télétravail possible Non

Une région à découvrir

Résumé du poste

Position: Full-time, permanent.

Start date: As soon as possible.

Here's what we do and why we do it.

Simply put, we will work together to simplify businesses’ IT with Cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here:

Here's how you will contribute to the success of the company.

Our team goal is to make sure Sherweb is on the right path to long term growth. You will contribute to this goal by serving as the first contact for SherWeb clients for invoices and carrying out billing operations. Succeeding in this role involves correctly answering clients’ billing questions and providing them with good customer service. To do this you will collaborate with the Collections, Sales, Product Development and Technical Support teams.

Here's what your day-to-day will look like in this role:

Carry out billing operations using our internal computerized system:
Create a ticket that corresponds to the client’s need and proceed with the standard operations (update client information, generate a copy of the invoice, make a payment, terminate the process, etc.).
Prepare credit notes and have them authorized.
Apply refunds to the clients’ credit cards through the appropriate credit card company.
Adjust to client accounts, invoices or contracts.
Carry out technical operations, even to our computerized system if required, to ensure our clients are invoiced correctly.
Analyze and solve problems about invoicing and ensure a follow-up with the client.
Communicate with the appropriate credit card company when required.

Eastern Townships


Eastern Townships

Exigences et conditions

Here's what you need to master and know to get the job.

If you have at least half, you have a great chance to receive a call from us.

At least 2 years of experience in a financial operations department.
At least 1 year of experience in customer service.
Knowledge of office suite software.
Experience with accounting software (e.g. Acomba).
Bilingualism (French / English).
College diploma or professional certification in Administration and/or relevant experience.  

If you have these skills, you will fit right in with us:

Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal client, external clients or your teammates).
Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands.
Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
Adaptability – Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks, your projects or your work environment).

Avantages sociaux

This is what you can expect from us. Shortcutting your journey to your aspirations is possible when you surround yourself early on with knowledgeable and genuine people. We will put you in charge of important responsibilities from the beginning so that you can build your professional reputation. We will also help you quickly identify your strengths to build a strong foundation for your potential. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours. This is our team philosophy. Numbers drive our society. What unites our team is the sense of purpose we get from bringing numbers to life to help people make better decisions. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Date d'affichage :

Date limite pour postuler : 30 avril 2021

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